FAQ

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All Kinderhuis products ship from Canada

Please contact our customer service in your continet to get in contact for order and delivery information.

We take about 1-2 days to prepare the order and UPS delivery takes about 2-5 buiness days for standard and 1-2 business days for express. contact customer care for more info.

All of our products are shipped from Canada so there are no custom fees to USA or within Canada. International countries may have custom fees which need to be payed by the customer.

We accept returns for any reason within 15 days and offer a full refund for the order. HOWEVER, the customer is responsible for any return shipping costs.

We do a quality control check prior to shipping and packaged the items securely however in the event that an item is damaged during shipping, please let us know as soon as possible if you have received a damaged or wrong item. We will immediately rectify the situation

Your order may have been shipped in multiple packages, which may not arrive together. If every package listed has been delivered, and you are still missing items or parts, please contact us.

Backordered items are those which we do not currently have in stock, but will ship to you as soon as they are available in one shipment. It is difficult for us to predict when, but typically the longest is 3 months.

Yes, for Kinderhuis montessori materials you can contact customer care to order a part.